Shipping Policy

At Velunela, we offer international shipping.

Order Processing

Orders are processed and dispatched within 1–2 business days after payment is confirmed.

Delivery Times

International delivery typically takes 7–12 business days after dispatch. Processing time is additional to this estimate.

Delivery times are estimates and may vary due to customs clearance, public holidays, or carrier delays.

Shipping Costs

Any applicable shipping charges are displayed at checkout before you place your order.

Customs and Import Fees

International orders may be subject to customs duties or import taxes. Unless included at checkout, these charges are the customer’s responsibility.

Shipping Address

Please check that your shipping address is correct before completing your purchase. If you notice an error, contact us as soon as possible. Changes may not be possible after dispatch.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us through our Contact page with your order number so we can help.